Last updated: 21 November 2025

This Refund & Cancellation Policy applies to all venue bookings, event reservations, and accommodation stays at the Domaine Des Moulins windmills.

1. Wedding & Event Venue Cancellations

1.1 Cancellation by the Client

All cancellations must be submitted in writing (email or signed letter).

1. More than 6 months before the event date

• Deposit is non-refundable.
• Any additional payments made may be refunded, minus administrative fees.

1. 3–6 months before the event date

• Deposit is non-refundable.
• 50% of the remaining balance is due.

1. Less than 3 months before the event date

• Deposit is non-refundable.
• Full remaining balance must be paid, as the date has been reserved exclusively.

1. No-Show

• Considered a last-minute cancellation.
• Full payment is required.

1.2 Cancellation by Domaine Des Moulins

We may cancel a reservation only in exceptional cases such as:

• Safety concerns
• Property damage
• Unforeseen circumstances (see Force Majeure)

In such cases:

• A full refund will be issued, including the deposit.
• We may also offer an alternative date, subject to availability.

2. Refunds for Venue Bookings

Refund processing:

• Refunds are issued within 14 business days.
• Refunds are returned through the same payment method used for the original booking.
• Administrative or bank transfer fees may apply.

3. Airbnb Windmill Stays

3.1 Bookings Through Airbnb

• Airbnb’s official cancellation policy applies.
• Refunds and cancellations must be handled directly through the Airbnb platform.

3.2 Direct Bookings (if applicable)

If you book directly with Domaine Des Moulins:

• More than 14 days before arrival: 100% refund
• 7–14 days before arrival: 50% refund
• Less than 7 days before arrival: No refund
• No-show: No refund

Early departures are not refundable.

4. Rescheduling Policy

4.1 Events

• Rescheduling requests must be submitted in writing.
• Rescheduling more than 6 months in advance is free, subject to availability.
• Rescheduling within 6 months may incur a fee due to date loss.
• Prices for the new date may differ depending on season or weekend surcharges.

4.2 Accommodation

• Rescheduling is allowed only if the request is made more than 7 days before check-in.
• Last-minute rescheduling is treated as a cancellation.

5. Force Majeure (Uncontrollable Events)

We are not liable for cancellations caused by events outside our control, including:

• Natural disasters
• Severe weather
• Power outages
• Government restrictions
• Civil unrest
• Health emergencies
• Acts of God

In such cases:

• We will offer rescheduling when possible.
• Refunds may be issued at our discretion based on the situation.

6. Non-Refundable Items

The following are always non-refundable:

• Deposits
• Custom services or special orders
• Third-party vendor fees (catering, entertainment, décor, etc.)
• Administrative or processing fees

7. Contact Us

For questions regarding cancellations or refunds, contact:

Domaine Des Moulins
Email: contact@domainedesmoulinslb.com
Phone: +961 70 987 231
Location: Bekhaaz, Jbeil, Lebanon